After you place an order with us, you'll receive an order confirmation
email with the details of your order including a tax invoice for proof of your
purchase. Please file this for warranty purposes. Your order will be processed and dispatched from Melbourne within 2 business days. You can find more shipping and delivery below. If you have any queries regarding your purchase, please contact us on
03 8765 6500.
We understand you want to receive your order as soon as possible. We do not offer express shipping at the moment, however we will be offering this in the near future. If you need your order quickly, then please contact us on 03 8765 6500 to discuss options.
After full payment has been received please allow 2 business days for
most orders to be picked and dispatched from our Melbourne warehouse. Transit
times are 1-3 business days for metro areas except for Brisbane and Perth metro
which will usually take 5-7 business days.
Delivery to regional & rural areas and NT, WA, TAS and QLD may take
a significant amount of time and are subject to local transport schedules. Our usual
transit times are 3-10 business days for these areas.
Should there be any issues with stock availability, we will contact you
to advise of any delays. If you have any questions about delivery you can Contact Us.
Once your order has been dispatched you will receive an email with a
tracking number. Please allow up to 24 hours to show tracking updates. If you
have any questions regarding your shipment, please Contact Us or contact your postal carrier.
We offer a 12-month warranty period on most of our products. You can
find more information about the warranty for each specific product on the product’s
page and/or instruction booklet that will be provided in your product’s box and
is available for download online. Please obtain your proof of purchase for warranty purposes.
In addition, our products come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are entitled to have the goods replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure. Full
details of your consumer rights may be found at www.consumerlaw.gov.au.
Your tax invoice is your proof of purchase. You will receive a tax
invoice in your email order confirmation and a printed copy with your order
If you have purchased your product in-store at one of our retailers,
you would have received a printed or online receipt. If you do not have a receipt
or order confirmation, then a bank statement would suffice as proof of purchase.
We always recommend our customers to hold onto their proof of purchase.
You can take a photo of a printed copy or save your online copy and file this on
your phone, computer, hard drive or in the cloud.
If you bought a product from any of our Retailers and you are
unhappy with the condition or the performance of your product, please contact
the retailer directly or visit them in-store. Make sure to have your proof of
purchase on hand as this is needed to claim warranty.
If you are unhappy with the condition or performance of your product
that falls outside of its warranty period, you can Contact Us on 03 8765 6500
Always make sure to have your proof of purchase available. Full details of your
consumer rights may be found at www.consumerlaw.gov.au.
At the moment we do not have repair centres in Australia. If you think
your product is faulty or not working correctly, you can Contact Us. Make sure
to have your proof of purchase on hand so we may assist you further.
We want you to be completely satisfied with your purchase and suggest
that you inspect your items upon delivery to ensure you are happy with their
condition and operation. If you're not content with the state of your new
purchase, please refer to our Refund Policy.
By creating an account with us your checkout process is faster. You can
view your order status and check your purchase history. If you'd prefer not to
create an account you can make your online purchase as a 'guest'.
You can request your password to be reset by entering your email
address on the “Forgot your Password” page and you will receive your reset
password link by email. If you still haven’t received your password:
Confirm that you provided your correct email address;
Check your Spam/Junk folders;
If you still require assistance, please contact us and we’ll look into
this for you and will update you.
We work hard to process your order quickly so that you receive it as
soon as possible. If you require to make a change you can Contact Us to discuss
the options available to you. Please note: some changes may not be possible
once the order has been placed.
Yes, we do! If you subscribe to our newsletter you will receive a
discount code for 10% off your first order. Once you’ve subscribed to our newsletter,
you will receive regular sales offers exclusive to our subscribers. You can also
follow us on Facebook or Instagram to occasionally receive exclusive social
media offers and enter competitions or giveaways.
All our products are stocked unless marked Out of Stock. If an item is
out of stock, then please Contact Us for more information on restocking. In the
rare case of issues with stock availability after making a purchase, we will
contact you to advise of any delays.
You can contact us on 03 8765 6500 during business hours, email us on email@example.com or fill out the contact form. Alternatively, download the instruction manual to find out more info about your item.