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FAQ

PAYMENT

What are my payment options?

What happens after I have completed payment online successfully?

DELIVERY

What is the cost of delivery?

Do you offer express shipping?

Do you ship to PO boxes?

Do you ship internationally?

How long will it take for my order to arrive?

How do I track my order online?

What if I receive a damaged parcel, the wrong items, or I don’t receive my order at all?

WARRANTY

Do you offer warranty on your products?

How do I obtain a copy of my proof of purchase?

What do I do if I have a problem with my product bought at your online store?

What do I do if I have a problem with my product bought in-store?

What do I do if I have a problem with my product bought on eBay or Gumtree?

My product falls outside of the warranty period, but I am having issues. What should I do?

Do you have repair centres?

What is your online refund policy?

ONLINE PURCHASES

I have trouble ordering online. Can I get help?

Do I have to create an account before I buy online?

What happens if I have forgotten my password?

Where is my online order?

Can I change my order once I have placed it?

Can I cancel my online order?

Do you offer discounts and promotions?

Why is my coupon code not working?

PRODUCT INFORMATION

How can I check if this item available in-store?

I've seen one of your products cheaper elsewhere - do you price match?

How do I know if your product is in stock?

I have a query about one of your products. How do I contact you?

Contact

How do I contact you?

How can I contact the costumer service in New Zealand?